Phone Support Policy Update

[Admin]

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With immediate effect, phone support will be restricted to the following issues.

• Viwawa Cash top-up matters, including SMS payment, credit card payment, scratch cards, partner top-ups (MOL, Cherry Credits, SAM, etc.)
• Item purchases
• Game bugs and website errors
• Prize collection inquiries
• Problems with your Viwawa account only when you are not able to contact us via email

For other matters, please email us as usual. We apologize aforehand if we are not able to handle your issue by phone should it not fall under the categories listed above.